CARE Workforce Solutions, LLC
“We care for you, so you can care for others”
Position Overview
CARE Workforce Solutions, LLC is seeking a highly organized, proactive, and client-oriented Program Manager to oversee daily operations, client engagement, and workforce fulfillment for our healthcare staffing business. This is a remote position based in Maryland, with occasional in-person client meetings as needed.
As the Program Manager, you will serve as the primary point of contact for assigned medical and dental practices, ensuring smooth coordination of services, optimal staff coverage, and consistent communication. You will also manage a pool of PRN (as-needed) professionals to ensure zero operational gaps.
Key Responsibilities
Client & Contract Management- Acquire and negotiate service contracts with private medical and dental practices.
- Conduct quarterly performance reviews with each client to assess satisfaction, staffing needs, and service enhancements.
- Serve as the primary liaison for all client communications and issue resolution.
Staffing Operations- Collaborate with clients to determine and optimize employee shift schedules.
- Manage short-term coverage needs due to PTO, sick leave, or unexpected absences.
- Maintain a PRN staffing pool to ensure full operational coverage.
Recruitment & Onboarding- Recruit and onboard clinical and administrative staff (e.g., dental hygienists, medical assistants) based on client-specific requirements.
- Build and maintain a qualified database of PRN professionals for rapid deployment.
- Coordinate background checks, license verification, and training compliance.
Note: Recruiting duties will be phased out after September 1, 2026, once Recruiter (1) completes their 90-day onboarding period.
Personnel Oversight- Supervise PRN employees, providing performance feedback, conflict resolution, and support.
- Collaborate with HR/Payroll to ensure accurate timekeeping, billing, and payroll reconciliation.
Tools & Reporting- Implement and manage scheduling platforms (e.g., Deputy, When I Work) to optimize operations.
- Ensure compliance with all state and federal labor laws and client-specific policies.
- Generate monthly client reports including fill rates, cost analysis, and efficiency summaries.
Qualifications- 2+ years of experience in healthcare staffing, program coordination, or practice management.
- Strong background in client relationship management and scheduling coordination.
- Familiarity with labor law compliance, credentialing, and clinical onboarding.
- Excellent written and verbal communication skills.
- Proficiency with workforce management tools (e.g., When I Work, Deputy, Google Workspace).
- Ability to work independently in a fast-paced remote environment.
Compensation & Benefits- Starting Commission rate: 20% of PEPM rate at client sign up (current PEPM rate $1,600) paid monthly.
- Potential of additional earnings of $2,500 for 10 employees or a total of $7,500 for 30 employees sourced and onboarded by you
- After 30 FT Employees equal to 2-5 clients: $6,500/month
- Benefits:
- Remote work flexibility.
- Paid time off.
- Opportunity for growth as the company scales.
- Company-provided software tools and communications support.
- Employee perks as defined in future HR policy rollout (benefits expansion planned within 12 months).
- Work from home provided equipment.
- Travel reimbursements for client visits.
- .5% lifetime equity pool with quarterly dividends
About CARE Workforce Solutions
CARE Workforce Solutions, LLC is a healthcare workforce management firm based in Columbia, MD, dedicated to serving private medical and dental practices. We provide turnkey staffing, payroll, compliance, and scheduling services so our clients can focus on patient care.
To Apply
Submit your resume and cover letter to our hiring manager:
📧 [email protected]
Subject Line: Program Manager Application – [Your Name]
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